Lucas Green Surgery

Lucas Green Road, West End, Woking, Surrey, GU24 9LU Also known as: West End Surgery, Chobham & West End Medical Practice 7 reviews

Reviews

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Written by a carer
18th October 2019


My son had an appointment and we were quickly received and the dr was very nice and helpful. Very nice dr.

Recommend
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Cleanliness
Staff
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Written by a patient
30th September 2018


I had an appointment arranged with Dr Carty last Friday to introduce myself to him and West End practice as I had to register with a local practice after 49 years of excellent treatment with my former GP practice.. Dr Carty was very courteous and kind to me as a new patient and it was very helpful that he already had received my medical notes on his computer from my old practice. Consequently he could zap over a repeat prescription to my pharmacy for my medication. As he saw that my annual MOT is due early summer, he noted this on the computer. I hope this good service will continue. I left the completed paperwork to sign into the Patient Access at the practice as I find this a very convenient way to make appointments, request repeat prescriptions and check all my medical details.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
28th February 2018


The medical staff (nurses, drs, health care assitants etc) are phenomenal. However, I encountered a hideously rude receptionist this morning. I had been waiting in a queue for 5 minutes and then she told me I was late! I was jndeed 5 minutes late but walked into the surgery in perfect time. The wait to see a GP is always at least 20 minutes as they are always running behind which I understand and never complain about but the receptionist really upset me this morning.

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Involvement
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Written by a patient
26th July 2016


Visited Dr Hitesh Kanjaria today ..... Excellent attention to detail, explained everything in laymans terms and good clear direction given for the traetment he recommended following prognosis of Shingles. Answered all my questions and printed a fact sheet for me. Very pleased with visit didn't feel rushed for time.

Recommend
Involvement
Cleanliness
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Written by a patient
14th October 2015


I've been a patient of the west end and chobham surgery my whole life, and I've never had a problem with any of the treatment. In fact,I've always come out feeling like I've had a really caring experience,and normally I feel much better just having seem someone. However, my visit today was unfortunately one of the least enjoyable experiences I've ever had. My regular doctor was not available, so I booked an appointment with a locum,which I thought would be fine. However i was slightly nervous as the issue I was going in for was relatively serious,and I was seeing a doctor I had never met before. The knowledge and ability of the particular doctor was great,but it was the very formal, unfriendly and cold manner in which I was treated that really dissapointed me. It almost felt like the doctor was there to just "fill in" and I actually felt quite let down by the normally great clinic. In future I'll wait for my regular doctor to see me and I think that if locums are going to be appointed,they should be aware that they need to treat patients with care and respect, even if they aren't they're own "regular" patients,and realise that it can be nerve wracking seeing a new doctor. I hate to leave a review like this of a normally brilliant surgery,however I felt so let down today,I felt I had to make people aware of using doctors who aren't they're own.

Recommend
Involvement
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Staff
Appointment
 
 

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Short link to review Lucas Green Surgery: http://iwgc.net/ejpo8