Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Loxwood Medical Practice
2022-03-28
Person
5
5
0
28th March 2022
Since moving to the area I’ve found all of the team at Loxwood Medical Centre superb.
From the reception team, to the pharmacy to the nurses and doctors, everyone has made me feel very welcome.
This is important to me as I have a couple of health conditions that mean I’m a frequent visitor. The most stressful part of moving for me was having to change surgery. I need not have worried.
Of particular mention should be the reception team, Debbie the nurse and Emma the doctor. Thank you all.
Suggested improvements
I’d love to see INR Star as I had in Surrey to avoid full blood samples, but I understand this is district restricted!
Loxwood Medical Practice
2021-09-28
Person
3
5
0
28th September 2021
This surgery used to be wonderful, but since covid it’s quite desperate, they have a online form you have to fill it to get an appointment, it asks questions such as ‘ have you ever gambled ?’ When you finally reach the end it takes another two days to hear back from the surgery and about a week and a half for an appointment. I recently had a scan and now I have to wait a week for the results even though the receptionist told me they were there . A week of worrying .
I’m on the list to have a flu jab , so I went to book it and the receptionist told that there wasn’t any left for my age group and go to the pharmacy despite there being posters up about if you’re vulnerable to get your jab at the surgery . It worries me how this surgery has gone , why can it not go back to way it was before ?
Suggested improvements
Yes, understand that your patients are concerned that we cannot get an appointment any more , it’s a huge concern when you have an issue.
6th December 2021
Response from Loxwood Medical Practice
Thank you for your feedback. The form that is referred to is the econsult form which was introduced by NHS Digital and used by the majority of GP surgeries, whilst it doesn't suit everyone it is proven to be successful for the majority of patients. All econsults and telephone triage consultations are reviewed by a clinician and the admin team advised to signpost the patient to the most appropriate person within a clinically safe timescale which is assessed by the clinical team. Results and scans that are received by the practice are also reviewed by the clinical team, a patient would always be contacted as a priority if the result or scan needed immediate clinical attention. We are sorry that the delay has cause you concern. Influenza vaccine clinics are being reviewed and held at the surgery during the influenza season which is September to March, the correct advice was given by the admin team, if the surgery have exhausted the supply of the vaccine we have to wait for further deliveries therefore being directed to a pharmacy is the correct advice. Unfortunately, we are still in a pandemic situation which it seems will continue for some time yet, therefore returning to how we worked previously is not possible for the foreseeable future.
Loxwood Medical Practice
2020-01-17
Person
1
5
0
Written by a patient
Written by a patient 17th January 2020
I have recently registered at this practice and required an appointment for travel vaccinations. The receptionist reassured me that I could be included in my wife and children’s appointment to be vaccinated.
I returned with all requested paperwork the next working day to be informed that the nurse will not see me, but will my family. I was told there were no practice nurse appointments available within the next 5 weeks before I travel, therefor will have to be seen privately to be vaccinated. I asked to speak directly to the nurse regarding this, reception told me that they would return my call and never did.
Very poor service, lack of communication and misinformation given by clearly unqualified staff.
Loxwood Medical Practice
2019-10-31
Person
5
5
0
Written by a patient
Written by a patient 31st October 2019
I'd like to make a suggestion re the text message give for an appointment. It's good to have one when the appointment is made but to receive one the day before an appointment is due would help to avoid missed appointments.
20th November 2019
Response from Loxwood Medical Practice
Thank you for your feedback, I will ask our IT specialist to look into this.
Loxwood Medical Practice
2019-01-29
Person
5
5
0
Written by a patient
Written by a patient 29th January 2019
Sarah is a lovely person and a great nurse. Loxwood Medical Practice is simply the best and all the doctors and staff are friendly, helpful and professional. An example to all surgeries!
7th March 2019
Response from Loxwood Medical Practice
Thank you for your feedback, I will pass your comments to Sarah and the team.
Resources
Short link to review Loxwood Medical Practice: http://iwgc.net/ecckd