Loxwood Medical Practice

Farm Close, Loxwood, Billingshurst, W SussexEngland, RH14 0UT 44 reviews

Reviews

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28th March 2024


If you do econsult you may be asked for a photo rarely does it follow that you will get a GP appointment not even a telephone consultation. Instead reception might ring you and make an appointment with the physio. It is far too long winded now and illnesses or serious conditions may be missed. I worked at this surgery for 24 years as a medical secretary and care coordinator and believe me it was far more efficient in dealing with patients than it is now. Sadly since covid a lot of surgeries are using this econsult and people I have spoken to are fed up with this cop out. Fortunately some surgeries have gone back to now they used to be run, funnily enough they are mostly in the London area.

Suggested improvements
My husband was at the hospital and the hospital wrote to yourselves requesting that he has regular blood tests as one of the drugs he is on can affect his kidneys causing kidney failure. The first blood test happened he was not told of the result until a month later then another blood test was organised for a month's time. He rang for the result which was ok but no mention of another blood test. Months have gone by and my husband (who I have permission to talk about) stopped the drug as the surgery were not following the instructions from the consultant at Sr Richard's. I think due to so many changes of GPs patients are not being followed up as they should as these GPs do not have the time to review their past records. May be you should employ somebody to check these medical records to see who is not being followed up as they should be.

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25th March 2024


I have always found the Loxwood Team members helpful, kind and working within their limits. The prescription situation is sometimes frustrating and confusing but that seems to be normal for the moment!

Suggested improvements
Offer more clinics for wellwoman that could be booked into. A Mental Health team?

27th March 2024
Response from Loxwood Medical Practice

Thank you for taking the time to provide us with your feedback, if you have a particular problem with prescriptions please speak directly to a member of the dispensary team who will be happy to help address any concerns. We are able to provide you with 'Women's Gynae Health Speak & Treat' telephone appointments with a Specialist Consultant Gynaecologist most weeks. These appointments can be requested by submitting an eConsult request via our website. We also have members of the MIND mental health team onsite if you would like an appointment with them also please submit an eConsult request.

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7th March 2024


I was seen by a doctor and started treatment within 1 hour of calling. Everyone was friendly, responsive and put me at ease. This is an excellent medical practice, well run and led by a great team. Standards are extremely high and attention to detail is impressive.

Suggested improvements
I really can't think of anything

19th March 2024
Response from Loxwood Medical Practice

Thank you for you feedback, it is really appreciated. I will share this with the team at Loxwood Medical Practice.

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6th March 2024


All staff always helpful and approachable. In my opinion we have a hardworking multidisciplinary team. They go out of their way to help with any query and always give the best service when dealing with patient care. They have to work within the usual constraints of budget etc. but not to the detriment of the patients in our village.

Suggested improvements
Booking of appointments sometimes takes several attempts. I appreciate it is a busy practice. I know the staff are addressing this

19th March 2024
Response from Loxwood Medical Practice

Thank you for your feedback. I will share this with the team at Loxwood Medical Practice. If you are able to complete an econsult via the practice website, this is the most efficient system as these are all clinically triaged on the day, wherever possible, and an appropriate appointment or advise given, this allows us to be able to manage demand and capacity. We are aware that not all patients are able to do this and are working or alternative solutions.

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15th January 2024


I have always been treated with care and respect in my dealings with the surgery. I consider myself extremely lucky to be a patient here.

Suggested improvements
Nothing!

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Resources

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