Loxwood Medical Practice

Loxwood Medical Practice 2024-04-08 Person 2 5 0

I submitted an e-consult and did not receive a reply at all. My referral from the physio service to Bognor MSK has not been done. Trying to telephone Loxwood surgery to discuss this and ask someone to follow up and I have been cut off twice after waiting 4 minutes while the phone continually rings. Not good enough.

Loxwood surgery reception to answer the phone! E-Consults to be responded to.

Loxwood Medical Practice 2024-04-05 Person 5 5 0

I have no problems at all with my experiences of the surgery

I can’t think of anything

Loxwood Medical Practice 2024-03-28 Person 2 5 0

If you do econsult you may be asked for a photo rarely does it follow that you will get a GP appointment not even a telephone consultation. Instead reception might ring you and make an appointment with the physio. It is far too long winded now and illnesses or serious conditions may be missed. I worked at this surgery for 24 years as a medical secretary and care coordinator and believe me it was far more efficient in dealing with patients than it is now. Sadly since covid a lot of surgeries are using this econsult and people I have spoken to are fed up with this cop out. Fortunately some surgeries have gone back to now they used to be run, funnily enough they are mostly in the London area.

My husband was at the hospital and the hospital wrote to yourselves requesting that he has regular blood tests as one of the drugs he is on can affect his kidneys causing kidney failure. The first blood test happened he was not told of the result until a month later then another blood test was organised for a month's time. He rang for the result which was ok but no mention of another blood test. Months have gone by and my husband (who I have permission to talk about) stopped the drug as the surgery were not following the instructions from the consultant at Sr Richard's. I think due to so many changes of GPs patients are not being followed up as they should as these GPs do not have the time to review their past records. May be you should employ somebody to check these medical records to see who is not being followed up as they should be.

Loxwood Medical Practice 2024-03-25 Person 5 5 0

I have always found the Loxwood Team members helpful, kind and working within their limits. The prescription situation is sometimes frustrating and confusing but that seems to be normal for the moment!

Offer more clinics for wellwoman that could be booked into. A Mental Health team?

Loxwood Medical Practice 2024-03-07 Person 5 5 0

I was seen by a doctor and started treatment within 1 hour of calling. Everyone was friendly, responsive and put me at ease. This is an excellent medical practice, well run and led by a great team. Standards are extremely high and attention to detail is impressive.

I really can't think of anything