Reviews
I submitted an e-consult and did not receive a reply at all. My referral from the physio service to Bognor MSK has not been done. Trying to telephone Loxwood surgery to discuss this and ask someone to follow up and I have been cut off twice after waiting 4 minutes while the phone continually rings. Not good enough.
I have no problems at all with my experiences of the surgery
If you do econsult you may be asked for a photo rarely does it follow that you will get a GP appointment not even a telephone consultation. Instead reception might ring you and make an appointment with the physio. It is far too long winded now and illnesses or serious conditions may be missed. I worked at this surgery for 24 years as a medical secretary and care coordinator and believe me it was far more efficient in dealing with patients than it is now. Sadly since covid a lot of surgeries are using this econsult and people I have spoken to are fed up with this cop out.
Fortunately some surgeries have gone back to now they used to be run, funnily enough they are mostly in the London area.
I have always found the Loxwood Team members helpful, kind and working within their limits. The prescription situation is sometimes frustrating and confusing but that seems to be normal for the moment!
Thank you for taking the time to provide us with your feedback, if you have a particular problem with prescriptions please speak directly to a member of the dispensary team who will be happy to help address any concerns. We are able to provide you with 'Women's Gynae Health Speak & Treat' telephone appointments with a Specialist Consultant Gynaecologist most weeks. These appointments can be requested by submitting an eConsult request via our website. We also have members of the MIND mental health team onsite if you would like an appointment with them also please submit an eConsult request.
I was seen by a doctor and started treatment within 1 hour of calling. Everyone was friendly, responsive and put me at ease.
This is an excellent medical practice, well run and led by a great team. Standards are extremely high and attention to detail is impressive.
Thank you for you feedback, it is really appreciated. I will share this with the team at Loxwood Medical Practice.
Resources
Short link to review Loxwood Medical Practice: http://iwgc.net/ecckd