Lordswood House

Lordswood House 2024-01-10 Person 1 5 0

I have been unable to get to see a doctor because of useless receptionist who seem to think they run this practise.they should NOT be in this job.they make you feel like a criminal for asking to see your doctor.told to ring at 8.30am.done so several times n never got through yet! Awful experience for disabled pensioner.am looking for another surgery now

When people come to reception asking for appointment with doctor.(who told them btw to see them in jan) for goodness sake give people an appointment.do your job.dont make people have to consider leaving this surgery to find another one that is better run n people can get past the barrier of receptionists

Lordswood House 2023-08-13 Person 1 5 0

Many concerns over that last 2 years. Needed to finally express my disappointment with this practice and the doctors there.

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Lordswood House 2023-03-14 Person 1 5 0

In general the doctor's and nurse's are amiable, their professional and caring attention to detail is second to none. My answers are in relation to bookings or lack of should I say, the staff on reception, and management are unhelpful and at times embarrassingly arrogant causing patients such as myself to become irate because of their self important lack of empathy, Being told that there are 25000 patients aligned to the surgery, is tantamount to waving the proverbial red flag at the bull. I have been a patient there since 2015, and lately the attitude of the reception and unwillingness to help baffles. If you cannot give a service or supply a service to the best of your ability then you should not keep on signing up more clients. It has become such an obnoxious place to try and communicate with those you need to and get appointments,that to be honest the surgery should close it's doors and revert back to retraining programs . So dissatisfied and disappointed with the way this surgery has evolved , it seems greed over care is their penultimate quest . It takes 2 minutes to take a sample of blood from a patient, another 5 to write up the notes 5 more to prepare for the next patient.thats 12 minutes, let's say 15 at the outset .the surgery opens at 08.30 am, it closes after 17.30 pm or there abouts sometimes running an evening surgery and one on a Saturday. So on a normal day that is a 9 hour day, let's drop an hour for a break and lunch, that leaves 8 hours. That allows for one nurse to take 32 blood samples a day , there are more than one nurse employed and working there so if there are 3 more nurses there then that's 128 blood tests a day, x 6 that's 768 patients a week and mebe more So, why then does it take 4 weeks to get a doctor's or blood test app. Is it something outside the patients control? Hard to say , but what I can say is it needs drastic measurements to overhaul the system, service ,non medical staff but must be done sooner rather than later .

Yes , you could ensure that when some one gets a message from a doctor to book an appointment, they the doctor mentions that it is not imperative that one is booked straight away as even though you have all these ongoing health issues you are not in any danger of dying soon So they you don't rush up to make an appointment only to be told the doctor has said it is not important. If it was not important then why was one asked for? Stop your staff mentioning that you have 25000 patients, because as Rhett Butler once sad quite frankly my dear , well you know the rest , we as patients have empathy towards those that are ill , but our main concern is ourselves and what our needs are , yes it may sound selfish but our health is most prevalent to us, not what someone else is going through. You have no place in your questionnaire for pre diabetic nor cholesterol or thyroid problems which I have a long with the cancer's I have already ticked .

Lordswood House 2022-08-02 Person 4 5 0

It has been very difficult to get an appointment with Lordswood surgery, one has to get up early and stand outside in a queue to wait to be let in and seen by a receptionist, I pity older people really. Once you talk to the receptionists, they try to book an appointment on the same day, But often there are no appointments on thst day!! (snd when you get on the telephone you're in the queue for upto an hour. (and often get cut off when at no. 3!!) My concern is that some older people won't wait on thr phone for 2 reasons. 1.they think it's expensive to hold on the line (and that's if you don't die of boredom before you get through!!) and 2. They may think that they are not important to be seen and give up. As I have on a few occasions. Hgive

Offer appointments for another day on telephone or in person.

Lordswood House 2022-07-20 Person 3 5 0

The receptionists tried to be helpful but seem constrained by the protocol at Lordswood, ie. it is only possible to get appointments on the day. The telephone booking system is wholly inadequate, if you don't get a high position in the queue by dialling at precisely 8.30am, then you will wait for half an hour to get through. In order to fit an appointment around my work, I turned up at the surgery at 7.45am in order to be first in the queue to get an appropriate appointment. This service is just not acceptable. Are we witnessing the crumbling of the NHS because of inadequate funding or is this practise being managed poorly? Something needs to be done. In the end I was lucky and saw an excellent Dr., Dr. Syed

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