We do not say that our Receptionists are 'medically trained', what we actually state is that 'we will put you through to one of our team of Medical Receptionists.' This is to define their role, and differentiate them from just a person who answers the telephone. We ask questions to help us make a decision on who is the most appropriate healthcare professional to deal with your query or see you. All our staff are bound by Data Protection laws and we take confidentiality extremely seriously. It is in the terms of employment that a breach of confidentiality is treated as gross misconduct. If you do not wish to share details of your illness, you can always say to the Receptionist that you would rather not say; they will still make you an appointment and annotate the notes so the Doctor knows this. All appointments are medically prioritised, and if you need to be seen that day you will be. Or are particularly anxious, we will do our utmost to get you to speak to a Dr or a Nurse that day. I am sorry you feel so disappointed in our practice and hope you have found another one that meets your expectations.