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Larwood Surgery 2019-05-09 Person 2 5 0

Trying to book an appointment is a nightmare, online system just gets them to call you, they tried once, my phone was engaged so they closed my request and I have had to start all over again. System does not cater for people who do not have access to the Internet during the day. I realise they are busy, I am in no great rush I just want to book an appointment for sometime in the next couple of weeks. I thought it would be simple, either phone up and book one or access an online calendar. This system makes what was a 10 second phone call into a marathon task. Doctors are not the only people with busy working lives.