Share review of Knowle House Surgery
Knowle House Surgery
2021-11-09
Person
0
5
0
9th November 2021
I am unable to contact my surgery. Phone is not answered (but says for emergencies only on website). My e consult has not been replied to (except a auto reply saying I would be contacted by last week) I am now unable to submit a follow up e consult as that is down (no mention of it being down midweek on website). My surgery have not replied to administrative requests despite several reminders over the last 2 months and there is no way of me contacting them. Its a disgrace.
Suggested improvements
Answer e consults especially as it's the only way of contacting the surgery.
Have the e consult system working.
Have a method of patients being able to contact the surgery.
Be contactable!