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Knowle House Surgery
2021-11-15
Person
1
5
0
15th November 2021
I rang 111 over a complication following a fall since having an operation they where very helpful explained the problem to them and was told I would hear from knowles house surgery within 2 hours this was at 11:00 waited until 15:00 and rang the surgery to find out what was going on recieved apologies and assured was on the list just had a call from Dr Garstang at 17:20 abruptly told nothing he could do clinic full to capacity that I should go to A and E and that he was going to leave that with me, I understand the health service is stretched at the moment but to wait all day to be spoken to for about 30 seconds abruptly I basically wasted 6hrs now have to make way up to the hospital at night to get it checked what is the point I struggle to get around as it is.
Suggested improvements
Not keep you waiting for 6hrs just to say clinic is full to capacity nothing we can do