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My complaint with Knowle House is lack of communication. I had recently had bloods taken and had no response about my results - good or bad. I then had to go through the e-consult system (which could be improved when the request is a simple one) and had a face-to-face appointment.
After this I was asked to have more blood tests and then I heard nothing despite expecting a call from the doctor. When I finally heard from the surgery, the person did nor identify themselves and the telephone line was poor and I had to ring back - but through the main telephone line which meant I had to listen to a 4-5 minute message and wait in a queue when it should have been the surgery calling me. Already stressed, I asked when I was going to speak to a doctor and finally this person - I don't think they were the same one as earlier, but again didn't identify themselves - let me know the doctor would be calling me the following Monday as he was on leave that week.