Kinmel Bay Medical Centre 2019-05-03 Person 2 5 0

Not great service, I've had problems with this surgery on several occasions. Most recent was was my 2 year old has conjunctivitis, I called on my dinner to try and get an appointment and was told that because he is over 2 years old I would need to buy something over the counter or go to the opticians, my partner went to the pharmacist after work to get some drops, which we both knew would be impossible to try on a 2 year old. Knew i needed antibiotics to treat it. We both work and he goes to nursery, he cant go if he has conjunctivitis which means i cant work and pay the bills. The worst service i had from them was a couple of weeks back when i was called by my little boys nursery because he had a very high temprature, I came out of work and rang the surgery straight away, only to be told he needs to be with me before I call, bare in mind it took over 10 mins to get through to reception for them to tell me I would have to call again when I had picked him up. Anyway did what I was told and called again when I had picked him up but after another 10 mins or so, no luck in getting through so I just drove straight there. When I got there I explained to the receptionist I had tried calling but no-one answered, she disappeared in the back then came through and told me I would need to go outside and call them then wait for them to call me back to get an appointment???? It was pouring down and I had a poorly 2 year old, couldn't believe what I was hearing, waited in my car for over half an hour then waited another 15mins inside to be seen by the doctor, who made me feel like a total inconvenience. Never checked his temp, all she did was check his chest and look down his ears... said it was "probably a viral infection" lucky my little boy was fine and it wasn't an emergency but point is it could have been and they handled it badly. 9 times out of 10 you can never get through, when you do all the appointments are gone, and i find the staff unproffesional.Not happy with the service at all and usually I'm not a complainer. Moving surgeries, hopefully have a better experience in another practice.