83A Thorne Road, Doncaster, England, DN1 2EU
I had nerve damage from a poorly given flu jab last October and I have never received an apology. The practice manager just shouted at me down the phone and said I had unrealistic expectations as I should have been offered a seat and the door closed. I ended up in urgent care after the flu jab.
I ended up in urgent care after a bungled flu jab and when I rang to complain the practice manager refused to deal with the complaint and just shouted at me. I also emailed the senior partner about this but he also chose to completely ignore his practice's failings.
The only surgery I've ever been to where the reception staff are polite and helpful and not obstructive. Doctors and nurses I've seen have also always been great and have at times bent over backwards to fit me in for an appointment I.e. when I was late because of traffic!