Kings Medical Practice

Kings Medical Practice, King Edward Street, Normanton, West Yorkshire, WF6 2AZ 44 reviews

Reviews

Recommend
Involvement
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21st October 2023


I had a experience where I had smear test while pregnant at 9 weeks.

Suggested improvements
Better prenatal care and training to prevent the unthinkable.

Experience
Involvement
Cleanliness
Staff
Appointment
 
19th December 2021


It is almost impossible to get an appointment. Spend hours trying to get through to the practice for receptionist to tell you there's no appointments left and to call again next day for the same issue to happen.

Suggested improvements
More appointments and receptionist to be less rude

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
8th August 2021


Tried to book an appointment. Apparently the receptionist is a fully trained medical professional who, when I refused to discuss my symptoms with her told me to call 999. When I said that sounded a bit extreme she said "that is what a doctor would say" and hung up on me

Suggested improvements
retrain your receptionists

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
28th January 2020


I called on monday for an appointment to be told the appointments had to be booked on the actually day. I call on Tuesday at 8am before starting work for an afternoon appointment and after waiting on the phone for 20 mins I was told that I could only book an morning appointment. If this was communincated to me in the first call this would have saved me the time and inconvenience. I have never found booking an appointment at this surgery an easy or pleasant experience!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
6th January 2020


Trying to get through on the telephone to make an appointment is a total nightmare I understand they need to know why you need an appointment but this is really unacceptable when it is a delicate issue and you are talking to a receptionist

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Kings Medical Practice: http://iwgc.net/eje4x