Kings Heath Practice 2015-10-12 Person 2 5 0

The place is clean and tidy, and information like opening times are available. The receptionists are cheerful, and helpful and welcoming. But are under huge pressure as they don't have enough appointments to offer people and they take the flack for this. Dr beeston lacks people skills. She made me feel like I was wasting her time. Even when I cried there was no empathy or attempts at comforting me. She looked at me like she had never seen a person cry before. She was dismissive of my concerns about my proposed treatment, and rushed me out without talking through things with me. The nurse I saw a few days later was really good. She took time to listen to my concerns and talked me through what everything meant. She showed patience and empathy and made sure I knew what was going on. I am really glad my family talked me in to going back to see the nurse. I will be asking for the nurse instead of the Dr from now on.