North Oval, Kings Heath, Northampton, Northamptonshire, NN5 7LN
The only reason my elderly Mother uses this surgery is because it is on her doorstep, but the family are seriously reconsidering this. She has had a number of serious falls in the last 3 months which has resulted in the onset of mixed dementia. Following her latest fall in the early hours of the morning, I requested a doctor visited her. He could not be bothered until the Friday by which time she had another fall and was hospitalised. It transpired that the root cause of her problem was the medication she had been prescribed. The doctors are too fond of issuing repeat prescriptions without taking into account how one reacts against another, and her age and general condition. Not only are the doctors inefficient but they are a danger to their patients! The family will be changing to another, safer, practice.
Called 8 AM at the first hour. Scheduled me at about 10. Got there and explained me that doctor thought he is off today so receptionist offered me an appointment 1 hour and 30 minutes later. While in the waiting area one patient got sick and vomited, ambulance took him to hospital. I wander if his appointment was delayed 1 hour and 30 minutes as mine or even more
The place is clean and tidy, and information like opening times are available. The receptionists are cheerful, and helpful and welcoming. But are under huge pressure as they don't have enough appointments to offer people and they take the flack for this. Dr beeston lacks people skills. She made me feel like I was wasting her time. Even when I cried there was no empathy or attempts at comforting me. She looked at me like she had never seen a person cry before. She was dismissive of my concerns about my proposed treatment, and rushed me out without talking through things with me. The nurse I saw a few days later was really good. She took time to listen to my concerns and talked me through what everything meant. She showed patience and empathy and made sure I knew what was going on. I am really glad my family talked me in to going back to see the nurse. I will be asking for the nurse instead of the Dr from now on.