Kelvingrove Medical Centre

Kelvingrove Medical Centre 2021-09-13 Person 1 5 0

I’ve been with this practice for three years now and the lack of care is astounding. Not necessarily from the doctors (although that exists too) but from the receptionists who seem to think they have a God-given right to assess you on the telephone and that’s if you can ever get through. As far as I’m aware the admin staff and receptionists have no medical training at all and I have no desire to discuss private and personal medical details with them. When I asked today to speak to a specific doctor about my medication the answer I got was that I wouldn’t be put on the triage list for that because it wasn’t urgent. I pointed out they couldn’t possibly know that to which I got the reply “Of course we would ask more questions to find out if it was.” But you just said it wasn’t. I would happily speak to the practice manager about my concerns but every time (five now) I’ve asked to speak to them I’ve been told they’re on holiday, sick or on annual leave. They never call me back. I would welcome an opportunity to discuss their many failings as a practice.

Re-staff your reception with people who realise they are there to make appointments and answer queries and not pretend to be doctors. Get a phone system that works. Don’t keep changing your GPs on a weekly basis and give people continuity of care they deserve. Stop claiming COVID for all of your shortcomings (it’s been around for nearly two years now).