Keele Practice

Even though it is harder ti get a same day appointment these days, probably because the surgery is so very goid and its reputation has spread ww still got in this morning and got a referral to hospital via SAU the sane day and ate currently being fitted with IV fluids abd antibiotics sitting waiting for CT scan within 5 1/2 hours which is pretty good going,, so thanks very much

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In my experience the receptionists are helpful and the nurses and doctors are competent and supportive. I’m generally very happy with the service. However, I would agree with other reviewers that the appointment system is extremely frustrating. Surely there must be a better way to organise it. It would be very easy just to give up, and potentially miss out on medical assistance when it’s really needed.

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It seems that appointments can only be booked at 8am, if you try to call to book any other time you are told to phone the next working day at 8am. However the receptionists are always helpful and quick with dealing with any issues, they also try to book you in when best suits you.

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I am very satisfied with the care provided

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Appointments are not readily available. I am also unable to make appointments on the app.

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