Keele Practice

Keele Practice 2024-04-17 Person 4 5 0

I am very satisfied with the care provided

Please start pre book appointments

Keele Practice 2024-04-13 Person 2 5 0

Appointments are not readily available. I am also unable to make appointments on the app.

N/a

Keele Practice 2024-04-12 Person 4 5 0

It took a few weeks to get my appointment, but I had cervical screening with Lisa and she was very reassuring and kind, putting me at ease (as much as you can be in that situation!)

Could do with renovation as I imagine current condition is hard to keep clean to a high standard (carpets, old infrastructure) but does it’s job well

Keele Practice 2024-04-07 Person 3 5 0

It’s very frustrating that you have to ring at 8am to make an appointment for 2 weeks time, why can’t you ring anytime to do this, then anyone who needs urgent appts can ring at 8am. I am always 21st in the queue as I’m sure all patients are. I also think ringing at 8am will put a lot of stress on the receptionists who will always get the complaints

Better system for appointments

Keele Practice 2024-04-06 Person 5 5 0

Brilliant practice However sometimes very difficult to get through on the telephone

Telephone answering time