Isca Medical Centre

Isca Medical Centre 2022-10-22 Person 1 5 0

This surgery is abysmal and abusive! I’m quite sure there are more receptionist than patients and these receptionist appeared to have been specifically hand picked for their unpleasantness, unhelpfulness and general distain of other people, especially sick people! I mean we all know that a certain level of gate keeping is required within every public service but these receptionist should receive a certificate of ignorance to hang on their wall, they have absolutely nothing about them that demonstrates any sense of urgency and are completely dismissive , rude and contemptuous of patients, happy to discuss and diagnose patients in front of other patients ! The phone is put on silent, they choose to pick it up when they choose to pick it up, hence complaints of taking up to 45 mins to get through, and all the appointments are gone - strange that? Perhaps the nastiest one gets a prize from the GP at the end of the month? I know that sounds childish but seriously I’ve seen Grisly Bears less protective of their cubs , those women remind me of some weird wild animals that will do anything to evict you from their territory and prize procession ( the GP) to the absolute danger of the patient. This is supposed to be a NHS GP service but if you explore further it appears that private work is being undertaken on the premises, such as Health Assessment Reports and cosmetic work? Is this why sick people who have contributed to the NHS and who’s parents and grandparents before them are refused appointments? Are Dr’s too busy with their private work to be bothered with NHS patients ? If you are lucky enough to access an appointment, don’t be surprised that it’s “prescribing nurse” when you get there , or the face to face appointment you’ve waited for for three weeks at 2:00pm changes to another GP calling you at 11:00 whist your trying to get out of the bath , TELLING you this is your appointment, what did you want ? It’s absolutely terrifying as a patient, to be sick and treated in this way and apparently it’s not just my experience? I’m not surprised that this surgery hasn’t started offering trips to Switzerland to finally get rid of all those patients who so badly bother the surgery but then again this would reduce pain and suffering and they couldn’t possibly have that!

What could we do better: Now that’s an enormous question but close down , throw the towel in and give the people within the catchment area an opportunity to access a alternative surgery- this in itself being the primary difficulty , as like the schools , have to go within your catchment area . As there is only one surgery this is the long term punishment for becoming a resident of Carleon and prisoner of that particular surgery. As a community we need think what we could do better that’s if we manage to live that long ? The community collectively needs to take action against this surgery they are progressively endangering people, the old chestnut of Covid isn’t washing with people anymore, Covid has nothing to do with treating people with respect and enabling them to access the medical treatment needed - start evidencing that referrals have been made , hire humans as receptionists not robots and evidence clear reports on how many GP’s are working in the surgery that day , how many hours are spent visiting patients and how much private work is being undertaken , reports that can be accessed via Data Protection!

Isca Medical Centre 2019-09-20 Person 2 5 0

I very recently, went to the surgery Isca Medical Center, for an emergency appointment, regarding my mental health (I have Autism). The receptionist was fine. My mum was with me, as I'm mentally unable to go on my own. We got called in, to Dr Rebecca Davies, in room no 5. We sat down, and she asked how could she help us. I wasn't in the right state of mind, so my mum asked, Lisa's not coping at all, with her hormones. She has been extremely distressed, for a couple of days. I would really like you to refer her to an Autism specialist. Dr Davies answered, well, I can't just 'transfer her', I need specific symptoms, as to what is happening? What is the emergency that you have come about? I looked at her, in an emotional state, 'it is Autism!!' She then said, 'I dont mean to sound mean', she then kept firing questions after questions at me, knowing what state I was in! Her attitude was basically, 'what do you want? You're wasting my time, this isn't an emergency!!' She finally agreed to refer me, but kept saying that there isn't much help available! When we had finished, we felt numb and it was as if we had been punched in the face!! Doctors, are supposed to be sympathetic, and caring! After the stressful experience, I had to lie down at home. Since then (September 16 2019), I have become more depressed! It's lucky that I wasn't a suicidal patient!! Doctors, nurses etc... Seriously need training in Autism /mental health!!

Isca Medical Centre 2018-08-02 Person 1 5 0

To begin, the reception staff are rude, unprofessional and have no care for patients. They will openly discuss other patient's medical concerns/issues freely and loudly, even when you are waiting to talk to one of them! Also, they will open your personal mail. This happened to me, meaning that I received some very devastating news over the phone from an uncaring receptionist when it should have been a doctor. In this scenario, the member of staff then blamed me for this happening! The doctors see you as a number, nothing more. You will get passed around with no adequate care. For example, one doctor referred me to a specialist that I desperately needed to see. After waiting the allotted 3 month waiting period, I rang the specialist only to be told a referral was never made. The medical centre never even apologized. (I will point out here that I ended up going private - which I obviously could not realistically afford - and was told by specialists that I should have been referred five years prior). The doctors do not have your best interests at heart and will do less than the bare minimum and patient confidentiality is not something they are aware of. I strongly recommend avoiding this practice.