Iridium Medical Practice, Richmond Pcc

Iridium Medical Practice, Richmond Pcc 2019-11-15 Person 1 5 0

I would not recommend this surgery to anyone, the receptionist are rude and act like they know better than the doctors. The doctors at this surgery are the worst, suffering from blurred vision, feeling exshusted, tired, low concentration, feeling faint and sick, struggling to sleep I was offered a telephone appointment with Dr sulema, without any physical examination I was told, there is nothing wrong with me and they will request blood test, the blood test she requested I had them done through this surgery a few weeks prior to this call. When I challenged her with this information I was told by this doctor ( doctor suleman) "I am the doctor, you tell me your symptoms and I will diagnose you" there was no explanation to why these results were being repeated. With a history of mental health, I felt like this doctor really didn't help to make me feel any better. I was in tears after coming off the call to this doctor, when I called back to complain, the RECEPTIONIST explain why the doctor has requested these bloods again. My son was also mis-diagnosed and sent away with an inhaler, he ended up in hospital a few weeks later, after a full examination from a podiatric doctor he advised us to stop using the inhaler straight away beacuse he does not have asthma. I seriously have no words to explain how badly this surgery is run, long waiting times, poor level of care, very unprofessional, no empathy for patient, never seen by the same doctor twice, they have thier own little policies, very low level of hygiene, I was examined by a female doctor who did not wear any gloves. I mean, they have a type of security guard behind reception desk, this should have been the first red flag.

Iridium Medical Practice, Richmond Pcc 2018-04-27 Person 2 5 0

I've been with this GP for a little over 2 years ago and would not recommend this GP at all. What ruined my experience here, were the very rude receptionists. They feel they can talk to you as they want and fail to understand you and your problems. When you ask to complain, they'll say that the person who takes complaints isn't here and that you need to write to her. This GP need to get better trained receptionists that are kind and empathetic. The ones that I have encountered thus far lack empathy, kindness and are very rude. As for the Doctors, I can't speak about all of them, however there was an instance where a specialist nurse discharged me (when people with my condition are always meant to be under care and not discharged by law), her reason was that the NHS are going through cuts and things are changing. The only Doctor whom I'd recommend you see is Dr. Mohamed Awad. Very good Doctors. Otherwise, stay clear of this GP

Iridium Medical Practice, Richmond Pcc 2018-04-17 Person 5 5 0

I find using online services so easy and much quicker ....no queuing or engaged telephone

Iridium Medical Practice, Richmond Pcc 2017-04-16 Person 1 5 0

Nothing to add

Iridium Medical Practice, Richmond Pcc 2016-06-25 Person 3 5 0

Generally good practice, receptionists can be very rude the older they are the worse thry get.