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Ifield Medical Practice
2017-07-13
Person
1
5
0
Written by a carer
Written by a carer 13th July 2017
I'm the son of John Hillier & rang up on his behalf because he was released from hospital recently & he wanted some help with his insulin, my dad is 95 & after i spoke to the receptionist, she said she would get the doctor to go round to the house & discuss his insulin with him. I found out later it was all done over the phone with not a lot of care or consideration for either his age or his concerns. I want to put in writing how I think this is totally unacceptable & if this is how they treat patients I'm glad I don't live in the Crawley area. The doctor concerned is totally out of order & should take a hard look at themselves.
2nd August 2017
Response from Ifield Medical Practice
The Practice Manager and the Doctor concerned have responded to this carer personally and the issue was resolved satisfactorily for the carer.