Humber Road and Sunrise Avenue Surgery

27 Humber Road, Springfield, Chelmsford, England, CM1 7PE 26 reviews

Reviews

Recommend
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12th August 2021


I phoned fir appointment on a Monday morning, about week or so ago. I wad given appointment same day, I would not have made that appt in time . They made next 0ne less than a week later. Saw Doctor. Advised a blood test which I had at surgery less than a week later. Same day in afternoon got result was all good. Said Doctor would like to see me again in 3 months, unless need before. I wad reassured that everything was OK. I have never had any issues at this surgery. Doctor phoned during lockdown when I had earache. I know what I need , so he sent prescription over same day to pick up, but to phone back if need be. Receptionists have always been polite.

Suggested improvements
Happy with service.

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30th July 2021


It has taken me four days to get an appointment I spent all day Tuesday trying get Appoinment as I need a referral to a consultant and my medications are running out .I visited the Humber road surgery at 8.20hrs.Here I saw a practice manager introduced to me as Richard .I explained my situation he assured me he would get Dr Macgregor to contact me that day I stayed in all day had my Mobile fully charged and sat on top,of my landline I had no contact at all. I had by Thursday virtually run out of my medication so I had to attend my pharmacy if it wasn't for there assistance I would have no medication It's now day four and I still have no contact despite sending two emails. Totatally despicable and unprofessional service.Also I am getting over cancer so I could do without this stress.

Suggested improvements
Responde currently sitting on the phone number ten in the que for General enquries waited thirty minutes so far to get through currently at number one just got through to a real person thank god

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Appointment
 
18th June 2021


I've been with the Humber road surgery 7 years and always rated them highly. However they have introduced a new calling system, where on average it's an hour wait to talk to reception. They have no online booking system, so if you want to make, cancel or change a appointment you can only do this via telephone. I imagine not many bother holding for that length of time to make or cancel an appointment, this system is of no benefit to patients or the surgery. The previous system worked perfectly well and you never had a problem getting through to surgery. Time to change surgery, when they don't listen to the complaints of their patients, I think! I hate to think how many people don't get to see a doctor when they really need to because of the issue with getting through!!

Suggested improvements
Remove the calling system and revert to the old system. If it ain't broken don't fix it!!

Experience
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Written by a patient
26th January 2021


Very difficult to get an appointment with my usual doctor at a time that suits me. Receptionists are VERY rude and not helpful at all, this lets a very good practice down. Perhaps some “people skills” training is required for the reception team. People phone the surgery to get an appointment because they are unwell or need medical assistance not to be “grilled” by a rude and un-caring receptionist.

Suggested improvements
Receptionists to be more helpful and show empathy.

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Written by a patient
15th March 2018


I have been a patient at this surgery for over 25 years and can thoroughly recommend all of its doctors. A dedicated friendly team.

Recommend
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