Honor Oak Group Practice

Honor Oak Group Practice 2018-01-23 Person 3 5 0

Visited surgery yesterday with the intention of making an appointment with Nuerology Department at Hospital. I have to say that the e referral system introduce by NHS for making appointment does not work and needs to be replaced!!! My sincere thanks goes to receptionist Patsy...she is a real gem and couldn't have been any more helpful to sort out my appointment..I couldn't be any more appreciative of her support.. I always find her considerate and emphatic :):)

Honor Oak Group Practice 2017-09-25 Person 0 5 0

they seem to be managing people by spite rarer than any skill as physicians. Its incredibly difficult to get help, regardless of who you see. The bizarre thing is, my condition is very clear, just needs medicating, but they cant, or wont do it. No explanation is ever given, its just, 'we cant do that', or fake another policy excuse. Strange thing is, I'm often having to go to the local walk-in centre, and even they dont understand my doctors actions, so its not just me.

Honor Oak Group Practice 2017-09-24 Person 1 5 0

Avoid this practice at all costs. Its one of the few places that will go all out spiteful if you question what they are going. Expect that they will constantly forget to make referrals, and that you'll need to keep going back. Expect incredible short prescriptions when you need medications long term. Expect that each time you go in, you will be fobbed off and need to go back. They will never actually examine you, meaning any serious condition will take years to be found. Expect that they will give you medications that greatly conflict will your health conditions. Ie, with an already high risk of diabetes, I was given meds the double' the risk. After two years of struggling to get a diagnosis, i am now too weak to get to the hospital treatments and my life is over.

Honor Oak Group Practice 2017-09-18 Person 1 5 0

To get an appointment on the day, you have to ring up at 7.00am. Theoretically then, 9,000 people ring at 7.00am on a Monday morning. Unless of course they are psychic enough to know they will need an appointment in a months time and have already booked it. That is happening for those who are able to, so at 7.00am on any given morning, many of those appointments do not exist, they didn't exist to be gotten at 7.00am. Nonetheless, the cultural norm is for the receptionists to scold the patients who get through the huge queue at 7.00, later than 7.00am, maybe 20 minutes past, that they should have rung at 7.00. Its an incredibly unhelpful thing to say to a sick person with no control over the appointments system or the telephone system - that its their fault they can't be seen because the didn't get through at 7. IT NEEDS TO STOP.

Honor Oak Group Practice 2017-08-19 Person 2 5 0

Since I usually receive great care from my GP, I was all the more surprised and taken aback by how badly yesterday's visit went. I understand the surgery was short-staffed so I only got an appointment with great reluctance from the receptionist and was made to feel bad for even needing an appointment in the first place despite having explained that my problem was urgent and that I could not take any more time off work to come in another day. The appointment felt extremely rushed and impersonal. The doctor asked 'So what's the issue?' before I'd even had time to sit down. The doctor then proceeded to ask my questions about my previous visits (it became clear they hadn't read my notes at all) and whenever I attempted to answer questions I was asked, I was cut off and interrupted mid-sentence by the doctor. The interaction that upset me the most was when I was told to get a blood test that same day and I explained that I have a severe case of trypanophobia (prompting me to faint every time I have blood taken which is why I need a chaperone with me) and that I could not go on this day as I didn't have anyone with me to which the doctor responded "Oh well if you're embarrassed you can go another day". What an insensitive and rude way of dealing with a patient. Definitely going to make sure I will never have to have an appointment with the doctor in question again.