Honor Oak Group Practice

Honor Oak Health Centre, 20 Turnham Road, Brockley, London, SE4 2LA 32 reviews

Reviews

Recommend
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13th December 2022


Did an online repeat prescription which included two medicines. Both were rejected. One medicine was overdue the other one was due in 5 days. This has happened before. They don't seem to have the intelligence to cope with a prescription with more than one item. You ring them and you get a recorded message telling you to press a number to get through to their automated booking system. Nothing happens and hasn't done for a long time. So you wait to get through to the receptionists. I walked 5 miles and visited a few shops while waiting last time! I would usually be very careful about being critical to a service that I need, as you get some petty individual(s) being obstructive. No need in this case, they could not get any worse.

Suggested improvements
Why don't you try reading the above?

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
29th September 2022


Received a text asking me to make an appointment to discuss blood test results. Been on hold for 65 minutes. I was caller 10 when first put on hold and am still caller 4. I understand that they are short staffed but if it takes the receptionist 10 mins to deal with each call surely something is very very wrong here? The system is either very flawed or someone is in the wrong job.

Suggested improvements
Organise staff people to deal with telephone enquiries and assess the performance of those in that role. It appears that whoever is responsible for answering these calls is exceptionally inefficient.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
25th October 2019


It is impossible to get through by phone, and the automated service doesn't cover blood/smear tests, only gp appointments. So it is necessary to go in person twice, once to make an appointment and then to attend the appointment.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
21st December 2018


No idea why there are bad reviews. The staff are all extremely helpful, polite and kind. Great surgery. Thanks a lot!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
29th October 2018


My recent experience with the practice has been appalling. If there was another surgery close to my home I would move surgeries. In the last few weeks, I had an issue with a prescription which the nurse told me had been sent to my pharmacy which had not, and an issue with a referral letter that the doctor told me she would write, which 10 days later has not been done. When I contacted the surgery to query the referral the receptionist was extremely unhelpful, suggesting I contact the hospital directly (even though they have not received a referral from my GP), and telling me to call back tomorrow to see find out whether the doctor has actually actioned this after a reminder. If this was a business I doubt very much that it would survive.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Honor Oak Group Practice: http://iwgc.net/ejhic