Holmhurst Medical Centre

12 Thornton Side, Watercolour, Redhill, Surrey, RH1 2NP
8 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
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26th May 2021


Phone is always busy, My problem is never been sorted! Every time new rules are coming, receptionist don’t care about you at all. They just say “sorry” and probably would be happy to add “go to hell”.

Suggested improvements
Do the job properly

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
Written by a patient
19th December 2018


Almost impossible to get an appointment, at one time it was easy to get a same appointment, however, now you are given the option if it is an emergency of coming to the surgery and waiting, or they will offer you an appointment a week or so ahead. This surgery is still accepting new patients, when the service is going backwards for existing patients.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
Written by a patient
13th May 2018


As a person who is often in the car or working at 0830 when the surgery opens, by the time I ring up and get through, the majority of the time the appointments have all gone. Even when I want to book ahead, it has to be exactly one week ahead. I think I did go to the surgery for a very early appointment when Dr Mcgilligan was there and was astounded to find a queue of people there at 0830 waiting for the surgery to open. It was like a dole queue! Although some of the GPs are OK, I have had experience on two occasions where I've not been managed properly the first time around and had to go back. I know someone else who had the same experience and if they hadn't been in health care and insisted on a certain referral, they would not have got one. I'm not sure if this surgery is any better than others but I'm not convinced they've got their booking system completely right and Dr Mcgilligan going was a huge loss. On a positive note, the practice nurses are brilliant and I've seen Mandy Wilson and Marketta on a number of times. Receptionists are OK, could be friendlier but I guess they have a tough job.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
Written by a patient
13th December 2016


You are very lucky if you can get an appointment at this surgery, it's getting almost impossible these days.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
Written by a patient
12th December 2016


It is extremely difficult getting an appointment, the on-line appointment booking doesn't work as there are never any appointments available.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
 

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Resources

Short link to review Holmhurst Medical Centre: http://iwgc.net/ejhk9