Hill Lane Surgery

Written by a patient

Hill Lane is a smaller busy little surgery, yet despite this things always seem pretty calm and relaxed whenever i visit. The receptionists are nice, and always willing to help, and unlike other surgeries i've previously been registered to, they almost always pick up the phone when I call. The waiting area is a decent size, and divided into two halves which is quite nice. The well kept tropical fish tank is a big hit with patients, especially young children. The intercom system is audiable to those with good hearing, however no visual means of calling patients is currently in operation at the surgery, so I would advise anyone with hearing difficulties to let a member of surgery staff know upon arrival. All in all, a friendly calm surgery.

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect