High Road Family Doctors

High Road Family Doctors 2023-04-15 Person 4 5 0

Appointments are easier to get in the mornings as the receptionist explained these are mostly available to be booked on the same day.

Very pleased with my experience at this surgery

High Road Family Doctors 2022-12-22 Person 1 5 0

I phoned for my 5 year old son I finally got through at 8.20 in the morning after trying non stop from 8oclock (73 calls) only to be told there were no appointments left by 8.20 in the morning?! The receptionist didnt go into detail my concern with my son and when I questioned how she had booked all the appointments for the on the day in 20 minutes her response was the practice manager blocks out appointments that I can’t unblock. I asked to speak to the manager who conveniently wasn’t in that day. I was told to go to the pharmacy or a@e and to maybe look at changing doctors?! No wonder a&e is struggling when you can’t book GP appointments because the practice manager blocks them out?! When asked if I can prebook she said no try again the the morning to which I said but you will tell me exactly the same thing to which she responded I know if you email in a complain they might listen. I managed to get an appointment with the pharmacy who were brilliant and gave my son antibiotics (at this point the ear infection was making him violently sick) but she said if he gets worse phone GP again so the next day her was worse my partner phoned this time and after explaining everything what had happened conveniently got an appointment for that day which the doctor gave him drops. I feel so disappointed that my child who is a minor couldn’t get an appointment either in person or on the telephone with his own GP who should have a duty of care to him but what upset me the most was to be told appointments were blocked out.

Have a better booking system it’s absolutely ridiculous you can’t pre book appointments. Also ridiculous that appointments for the day are booked by 8.20 in the morning when the phone line opens at 8?!! Thank goodness for the lovely pharmacist even though I had to pay for his antibiotics. This isn’t the point all I wanted was for him to be well , but some people may not have it to buy them.

High Road Family Doctors 2022-12-12 Person 0 5 0

Getting a repeat prescription signed off is near impossible and this leaves patient in a vulnerable situation!!!

Follow through with processes in a timely matter!!!! We are all busy……….

High Road Family Doctors 2020-08-31 Person 3 5 0

Not enough doctors - hard to get appointments and always speaking to a locum or doctor from a different practice. I know lockdown has changed things but this was always the case prior to the lockdown as well. Only had one permanent doctor at this practice since the other main doctor retired a while back. Nurses provide most of the care and most of the experienced nurses have moved on. New nurses are not as good at making me feel involved in deciding on my care / medication / plan. With the new, younger nurses I feel that I get spoken at rather than spoken to. Receptionists generally very helpful but they're always very busy.

Recruit more doctors please. Newer nurses to learn from the experiences nurses that are already there please. Consider sound proofing the walls a bit more - doctor / patient conversation should be private and the same goes for the nurses rooms too!

High Road Family Doctors 2014-12-23 Person 5 5 0

My wife gets a great service from her Doctor. Very thing is explained perfectly in a calm and concise way. Time taken to do so is never a problem in this practise.