Hereward Group Practice
Exeter Street, Bourne, Lincs, England, PE10 9XR Also known as: Hereward Medical Centre 789 reviewsReviews
I asked to speak to a doctor regarding a procedure that was concerning me. Dr Taylor was thorough, understanding and took a lot of time explaining things and reassuring me. Came out happy in my decision. Highly recommended.
1) Discharged from P'Boro. hospital, had to buy own BP machine, no support at health centre, promised a follow up call after submitting results, no follow up even after calling in twice.
2)Needed a sick note for employer, told to contact hospital: Hospital were quite clear...I was discharged into the care of Hereward with full notes, Hereward is required to issue the sick note!
3) Discharge letter states I need an URGENT cardio appointment, you seem oblivious in supporting that, it was around 3 months ago...is there any pro-active support anymore?
4) Angina, an old complaint recurred, as I work shifts no call back took place as would not arrange for my available time; 12 noon to 3pm. Your system would only work if I did not work nights and did not need any sleep...think about it.
5) Developed a hernia, told to call back after covid had eased 4-6 weeks!
6) needed a repeat prescription, tried to order it on the Friday (for next week's delivery to my village Wed.) as I would not have enough medicine to last through the next weekend. Told I would have to wait until next to order as that would be one month since last prescription. 30 day month, 28 days prescription supply add on Wed delivery, = 5 days without prescription medication. Could not get passed this wall so went without.
Not regular attenders at the surgery but an attempt to make a routine appointment made me feel very disappointed, I was waiting for over 15 mins in a queue and then was answered by a very abrupt unhelpful receptionist who was dismissive of my request to make the appointment on my afternoon off, she did not give me time to explain my requirements and when I specified my request cut me off!, however on all other occasions I have received excellent service from reception, nurses, dispensary and in particular Dr Ashley Norman and Dr Pears. It is a shame one member of staff can spoil it for others.
Everything was friendly and willing to help. I was not rushed and the doctors and nurses have a good manner.
follow up care following urgent GP appt previous day. This was helpful, given the symptoms I had were painful and worrying. The information and care given was reassuring.
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Short link to review Hereward Group Practice: http://iwgc.net/ecb6k