Hassengate Medical Centre

Hassengate Medical Centre 2022-01-20 Person 1 5 0

The service has deteriorated quite dramatically with the introduction of the new appointments booking system. You cannot get through on the phone, I’ve waited over 2 hours to get through. When u get through there are no appointments left. You have to physically go in the practice and queue up to speak to the receptionist. The phone are constantly ringing but are not getting answers. Highly frustrating and potentially life threatening for older patients.

Answer the phone, get more staff, make sure more appointments are available.

Hassengate Medical Centre 2021-10-29 Person 3 5 0

Had to wait in a queue outside - so was late for my appointment at 11:40 hours.

Self check in machine or separate queue for people waiting for appointments.

Hassengate Medical Centre 2021-08-25 Person 4 5 0

It has been relatively easy to speak with a Dr. The amount of time however to get through to the surgery can be frustrating.

Hopefully things will get back to normal soon. The receptionists, being the first face of the practice, should always remember that. Have, on occasions, found them to be slightly dismissive. Do appreciate however they must face some difficult situations. Can’t fault the consultation with GP. Excellent, thorough and very caring. Thank you.

Hassengate Medical Centre 2021-07-23 Person 2 5 0

A nightmare attempting to get a repeat prescription for new medication. I felt it was an uphill battle today given that I set everything out in writing four days earlier.

You could try employing additional staff to answer the phone seeing as you've moved to a very much remote operation. Working in such a manner also brings the necessity for you to call patients to either seek clarification or make explanations, something very much amiss.

Hassengate Medical Centre 2021-07-15 Person 2 5 0

What has happened to Hassengate? I ask because before the pandemic appointments to actually see a doctor face to face was straightforward, now it’s a phone consultation only. Not all ailments can be diagnosed and treated over the phone. I used to hold the Hassengate medical centre up as exemplary in every area and probably one of the best in Essex but things are out of kilter and you have to wonder when, if ever it will get back to where it once was. When you phone the surgery the stock answer is “you are number 25 in the call queue” which is ridiculous. I even got to number 1 and was put on hold to which there was no answer at all. If this is the way of things it’s not very good and needs addressing and l am sure with good will it can be.

Get back to to face to face consultations ASAP Tighten up on phone calls Give the patients back the service they deserve