Southend Road, Stanford-le-Hope, Essex, England, SS17 0PH
Firstly, when calling the surgery to get information on appointments and help with what to do, the receptionist are rude. Secondly the care that all patients would like to receive, I did not get at all. 70% of the time I come out of the doctors feeling worse then I do going in. You don't get spoken to in a nice respectful calm manner, the doctor made me feel like an unfit person and spoke down to me like I was a waste of time, you don't get taken seriously. Then once trying to get the information I was after I got told to just go back to the receptionists, which in my option don't really want to give you the time of day. If your looking for care, this isn't the place. Some doctors are great but some are not. Left the doctors feeling like my issue once again isn't resolved.
I am in desperate need of help for my spose who is in severe long term pain. Very disappointed in the response by the GP's here. Upon being presented with a private report which was undertaken from works private heathcare they did not even read it. Was met with a response of 'what do you want me to do' and 'we haven't got to the bottom of it now we never will' There were suggestions in the report of avenues to investigate, but they did not read it so they will never know . This is a long term chronic pain condition of which we are desperate for help. Just arrived at the drs surgery in tears pleading for help, I said I could sit there all day and wait, they told me I would not be seen and I should go away and wait for a phonecall (another fob off). If my spouse could cut off a limb to remove the pain he would. So desperate for help but not getting any here....
I have been a patient of this surgery and the earlier in southend road for over 50 years apart from afew occasions I have always good and fair treatment although on occasions I have come away with not the answer I was hoping ng for, the doctors are always courteous and helpful, like many others I would hope to get an appointment earlier than is currently possible. As a disabled driver I would like to see more disabled car parking spaces which would make my visit more easier the new pharmacy makes life alot easier for someone like myself has to have alot pf medication , I am 84 years old. The reception staff are a credit to the surgery and 2 ladies in particular Debbie and Lyn have been and always a tremendous help to me personally and do everything possible to help me in every way.
I am more than happy with the service I receive at the Hassengate Medical Centre. All the staff are very professional, caring and kind.
I found the receptionists very rude both on the phone and more in person! I have been here a few times but was appalled by the way I was spoken to! I felt like I was getting told off and being looked down on. I could clearly hear the doctors talking about me behind their desk, they spoke very loudly for everyone to hear. I felt very unwelcomed to come back here.