Southend Road, Stanford-le-Hope, Essex, England, SS17 0PH
The last 4 times I have called to see a doctor I have been told there's nothing all week, I have only managed to get call backs from doctors. Every time I've called for a blood test appointment I've been told is at least a 3 week wait. The receptionist leave you standing there at reception and ignore you while they answer phone calls, which seems very rude. I was the at the front of the queue for 10 minutes (I checked the time) and the two receptionist blanked me and answered 5 calls between them, had conversations with other members staff while I stood there. No apology when I was finally spoken to.
Sent in repeat prescription and when going to collect at next door's pharmacy, was told GP had changed it to another brand. Thought the common curtisly of advising me the reason would have been nice, so my wife went back to the surgery to ask why and was given a robotic answer from the receptionist that the doctor said they are the same, weird that the new one lasts 28 days after opening and the one I have been using for 9 months is six months after opening. Due to the GP not shifting, have used it for 3 days and my eyes are sore and have to use more of it, so if the reason was cost, then bit of a false economy, as being using more of this new eye drops. Never mind, doctor knows best.
Horrific doctors! Do not care at all if you have any mental health problems or any physical pain! Completely useless unhelpful and disgusting attitude. Have been left crying and physically sick with the stress every time I ask for help. Have been verbally put down and spoken to in such a rude manner.
I'm a long-term patient - since the practice was in a little house closer to the village centre - and all experiences have been positive.
My booking was for a blood test as a follow up to a doctor visit six months ago. Phone call was answered promptly and appointment quickly made to a date and time of my choice. On the appointment date I registered electronically on the wall display by the entrance door; very easy to use and saves queuing . My name was displayed a couple of minutes before the appointment time and in I went. The nurse was excellent in explaining what was being done and was quick and efficient. The whole visit took about ten minutes. Brilliant!. I am also on repeat medication and the process is so simple and efficient. Just send my details on email and the pick up the prescription from my choice of pharmacy after 48 hours. I have popped in on the off chance the next day after re- order, and on both occasions the medication was ready. Really glad to be with the Hassengate medical team, a beacon for the NHS.