Reviews
I rarely contact my GP surgery and avoid it at all costs due to constant unsympathetic attitude each time....Unfortunately, I was unwell a few months ago and phoned as I needed antibiotics, I literally phoned for 3 consecutive days and waited for over an hour each time to eventually be met with very unsympathetic receptionists who were verging on rude, who basically told me to try again the next day!
I have just tried to book an advanced appointment for my child and was told there was nothing and to try to phone at 8am each morning! ...we all know where this is going!!!...
This GP surgery is literally a joke, there is no standard of care displayed to patients whatsoever...more staffing is obviously needed, along with training in people-skills...
I have telephoned on two consecutive days to try and get, at least, a phone consultation. Both times I was told I was no appointments were available. During the second call the receptionist said I should get to the surgery at 0800hrs and join the queue waiting to get appointments. I was so unwell that I could not get out of bed. You need to employ more dedicated staff to answer the phones during busy periods so that people like myself with underlying issues can get some sort of service.
Waited 1hr and 20 minutes after my appointment
I tend to book online and wait until I can see a specific doctor. On the odd occasions that I’ve had to phone there are good and bad bit hit and miss you can get lucky with an appointment same day. I found the doctors here are very helpful and listen to you and do seem to genuinely care for their patients.
It is becoming an absolute joke to get an appointment at the doctor's. You have to go in and get one as you can't get through on the phone. The doctors appointments are over a weeks wait so you get given a nurse appointment, only for that to be cancelled on the day and rescheduled for another week. You turn up for that appointment and it's been cancelled, only they don't have the decency to tell you. They tell you they don't have your number.... The number that they managed to call and reschedule your appointment last week! Poor, poor service!
Resources
Short link to review Hassengate Medical Centre: http://iwgc.net/ecdch