Southend Road, Stanford-le-Hope, Essex, England, SS17 0PH
Dr Murphy ignored best practice and changed my epilepsy medication without consultation. I only realised when I collected my prescription and found a mixture of generic brands (my condition calls for a consistent supply of the same brand). The prescription desk informed the doctor I wanted my original medication and, instead of offering even a telephone consultation to discuss with me, he sent a letter to the epilepsy nurse for further advice. Nobody told me he had done this, and nobody at the surgery provided me with the correct details to contact the epilepsy nurse so that I could chase the query, and I had to phone around to find the right contact. When the epilepsy nurse did contact me, she was shocked by his decision, as it went against the guidelines set by the Medicines and Healthcare products Regulatory Agency. To the surgery's credit, the prescription desk were very helpful, and the practice manager allowed me to remain on my original brand whilst awaiting the advice of the epilepsy nurse. However, I was incredibly frustrated by the entire fiasco, and the lack of opportunity given to discuss my own health. Decisions about what drugs to put in my body were completely taken out of my hands. I was not impressed at all.
Unimpressed! when my daughter put in a repeat prescription when to pharmacy four days later and no pres ription been sent through. Went back to surgery and was told... oh you need a review. Nobody told her so then she had to wait a whole week for the earliest appointment thus making her miss her tablets for three days. If a prescription hasn’t been filled due to a review why aren’t people told at earliest opportunity knowing that appointments can take a week or so to see doctor?
Woke up earlier in the week with an infected ear. Went to see the pharmacy and was told I needed to see a doctor. Approached Cheryl on reception and explained I needed to see a doctor or prescribing nurse. Initially told there was no appointments but Cheryl called to ask if she could release a triage appt with Julie, the nurse. This was agreed and I was sitting in front of her within 5 minutes. It was decided to leave the infection for a day or two to see how it progressed but to call in again Today if no improvement. It was not getting better so I called at 8am this morning. Ok I was 10 I the queue but I had expected that. I got an appointment to see Julie again at 12.30 and she gave me antibiotic cream to hopefully clear up the infection. Very impressed especially with Cheryl and the reception staff - I know they must get a rough ride from patients being on the frontline but no complaints from me, just praise.
I have visited several doctors at the practise and have always received the best care and attention possible. My concerns have been acknowledged and valued and all options have been explained clearly and effectively to me. Both Dr O’Doherty and Dr Szczekot provide outstanding care and advise. Thank you.