Hassengate Medical Centre 2018-05-03 Person 3 5 0

Dr Murphy ignored best practice and changed my epilepsy medication without consultation. I only realised when I collected my prescription and found a mixture of generic brands (my condition calls for a consistent supply of the same brand). The prescription desk informed the doctor I wanted my original medication and, instead of offering even a telephone consultation to discuss with me, he sent a letter to the epilepsy nurse for further advice. Nobody told me he had done this, and nobody at the surgery provided me with the correct details to contact the epilepsy nurse so that I could chase the query, and I had to phone around to find the right contact. When the epilepsy nurse did contact me, she was shocked by his decision, as it went against the guidelines set by the Medicines and Healthcare products Regulatory Agency. To the surgery's credit, the prescription desk were very helpful, and the practice manager allowed me to remain on my original brand whilst awaiting the advice of the epilepsy nurse. However, I was incredibly frustrated by the entire fiasco, and the lack of opportunity given to discuss my own health. Decisions about what drugs to put in my body were completely taken out of my hands. I was not impressed at all.