Hassengate Medical Centre

Southend Road, Stanford-le-Hope, Essex, England, SS17 0PH 1 2 3 4 5 42 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
25th August 2021


It has been relatively easy to speak with a Dr. The amount of time however to get through to the surgery can be frustrating.


Hopefully things will get back to normal soon. The receptionists, being the first face of the practice, should always remember that. Have, on occasions, found them to be slightly dismissive. Do appreciate however they must face some difficult situations. Can’t fault the consultation with GP. Excellent, thorough and very caring. Thank you.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
23rd July 2021


A nightmare attempting to get a repeat prescription for new medication. I felt it was an uphill battle today given that I set everything out in writing four days earlier.


You could try employing additional staff to answer the phone seeing as you've moved to a very much remote operation. Working in such a manner also brings the necessity for you to call patients to either seek clarification or make explanations, something very much amiss.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
15th July 2021


What has happened to Hassengate? I ask because before the pandemic appointments to actually see a doctor face to face was straightforward, now it’s a phone consultation only. Not all ailments can be diagnosed and treated over the phone. I used to hold the Hassengate medical centre up as exemplary in every area and probably one of the best in Essex but things are out of kilter and you have to wonder when, if ever it will get back to where it once was. When you phone the surgery the stock answer is “you are number 25 in the call queue” which is ridiculous. I even got to number 1 and was put on hold to which there was no answer at all. If this is the way of things it’s not very good and needs addressing and l am sure with good will it can be.


Get back to to face to face consultations ASAP Tighten up on phone calls Give the patients back the service they deserve

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
21st March 2021


Big thank you to all at the Covid vaccination clinic today. Fantastic care and support from start to finish


Nothing, service and support were excellent

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
3rd March 2021


I’ve been trying to get an appointment for days. I had a call back which I missed but had no further call back as was promised. I know the surgery opens from 8am so called at 7.50 to be the first person through. Was put on hold till 8.06 when the phone just ringing. Called back only to be put in the queue at number 15. The current call back and telephone system does not work well and It seems the automated telephone booking service has been turned off since the start of the pandemic!


Start seeing patients in person in a safe environment.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Hassengate Medical Centre: http://iwgc.net/ecdch