Hassengate Medical Centre

Hassengate Medical Centre 2023-10-03 Person 2 5 0

Had an appointment 16.10 still waiting to go in 1710.

Appointments on time.

Hassengate Medical Centre 2023-09-28 Person 5 5 0

I called the surgery on behalf of my neighbour this morning - what a fantastic service I received. The receptionist (sorry, I don’t know your name) was amazing, listened to what I was asking and arranged for a Doctor to call me - which happened in 5 minutes. Dr. Judit listened to my concerns and saw my neighbour, who had to be driven to the surgery, as he was unable to walk there, in the afternoon. He was examined and reassured on his injury and also had his medication changed. What a fabulous service, from an excellent surgery. I am also registered as a patient there and in 14 years I have always received the best care. I just wanted to say a Big Thank You for today - you were both amazing (the rest of the Team are amazing to). And my neighbour is extremely grateful for your help and support.

Absolutely nothing, you were amazing. A fantastic surgery.

Hassengate Medical Centre 2023-07-24 Person 1 5 0

My wife was texted by Dr Bello to contact her about my wife's x-ray results. When my wife phoned the surgery she was told that they were very busy and to phone the next morning at 7am. The receptionist was very rude and unhelpful. It would help patients if the receptionist did not ask questions such as 'what is the problem'. More appointments would then be made. And why are these unqualified people allowed to interrogate patients who are just trying to make an appointment with a medical practitioner! Sort your surgery out! Consider the patient.

Spend less time asking questions. That is the GP's job and the reason the patient is trying to arrange the appointment, not to spend 15 minutes listening to music. The surgery spent money expanding the car park but cannot afford to improve the service to patients.

Hassengate Medical Centre 2023-05-23 Person 1 5 0

Tried to ring for appointment at 8am as they tell you to do as I have a tingling down my right arm told might have an appointment in two weeks or I can ring at 8am each day to try get an appointment. I very rarely visit this surgery yet when your worried about something you can’t get anywhere absolutely disgusting

See your patients!

Hassengate Medical Centre 2023-04-28 Person 1 5 0

I submitted a form to obtain my medical report for my work which I explained to the lady I will be out of job if I do not provide it to my employer by a certain date she basically said is not her problem if Iam out of work that this report can take a month before they can give it to me Iam asking them to give me my records not anything else I can print it out myself I also ask to speak to a manager she refused me by saying all management are busy they have been in meetings for 2weeks this is futrasting can someone help please

Treat patients with respect and do not lie by telling them all management are busy