Harwood Medical Centre

Hough Fold Way, Harwood, Bolton, England, BL2 3HQ
4 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
25th October 2021


Twice today I tried to make an appointment in the morning it took 42 minutes to try and get through even though I was number one in the queue so I gave up, this afternoon once again took me 38 minutes to get through. this is a shambolick service and needs to be addresed as soon as possible.

Suggested improvements
Get more staff or learn the ones you have how to answer the phones quicker instead off putting patients on hold by putting them on a loop and telling them they are number one in the queue when clearly they are not. It does not take over 42 minutes to try and make an appointment when you are number one in the queue.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
12th February 2021


Rang for my son who is having a mental health crisis Two 1/2 wks for an appointment then rang three days early when he wasn't in told would ring back on right day and they didn't bother

Suggested improvements
Take mental health seriously you are disgusting

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
12th November 2019


Harwood Medical Centre was once very good however it is now at rock bottom. After having complained about none disabled staff filling up the 3 disabled parking places with their cars and none disabled staff continually using the wheelchair access toilet located in the surgery I now have animosity directed at me from the practice staff. Recently my wife who is disabled with Multiple Sclerosis and is doubly incontinent asked for a single sentence to be written on the practice headed note paper to say she needs to take with her on holiday incontinence pads etc which she could then show to the airport staff to allow her to take these pads with her on holiday free of charge. The senior partner (ADH) in the practice agreed to write the single sentence but wanted £33 from the disabled person before he would do it; which I believe is totally extortionate disproportionate and unfair. Additionally if you feel you have a complaint about this practice and put it in writing to them you never get a written response back as they are required to do in Law under the terms of the complaint procedure which again is a legal requirement for them to have. New doctors come and go with great frequency it seems this practice cannot for reasons which only the management know keep these new doctors and what remains seems to be the chaff of the profession who probably stay because they have nowhere else to go. The practice is dogged with poor management and doctors who are more concerned with their own personal status than that of the well being of their patients. The only way for this practise to go is up as they are now at the bottom of the pile.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Harwood Medical Centre: http://iwgc.net/ecfxg