Harold Road Surgery

Harold Road Surgery 2021-05-25 Person 0 5 0

I can only echo the sentiments of the last couple of reviews in that this surgery has gone down (a very steep) hill in the last 12 months. From being the best in town to one of the worst. It's extremely difficult to get through on the phone, the "Engage Consult" system goes unanswered and the GP's seem to have disappeared off the face of the earth. The website has been neglected for so long that there is still a notice about last October's flu jabs! I realise that Covid has caused problems, but this surgery has let down its patients at the very time we need it. Frankly it doesn't even deserve one star.

Put your patients first.

Harold Road Surgery 2021-05-17 Person 0 5 0

The surgery has gone from a 5* rating in the last 15 months down to a 1*.I'm really saddened that the quality and standard of care has changed so much. I have been a patient for 30 years and I have never experienced such rudeness from the reception staff as I have in this last year .I ring rarely and have never met my new doctor but on the two occasions of calling recently I have felt that after a few minutes the doctor became very keen to end the call,I sensed a real lack of interest so much so that I won't ever be ringing again and will call NHS Direct if I have an emergency in the future.

Treat the patient is with some respect and kindness.

Harold Road Surgery 2021-05-13 Person 0 5 0

Nearly 30 years I have been here and since Dr Till has left I can honestly say the surgery has gone down hill in every way!It's so very sad to see.

Actually see your patients!

Harold Road Surgery 2020-12-18 Person 2 5 0

I spent three days phoning the surgery before I managed to get onto the phone queue and then eventually speak to somebody. When I went to the surgery I found the receptionist rude and abrupt. I felt a distinct lack of diversity training from them.

Have more staff to answer the phone. Give reception staff customer care and/or diversity training.

Harold Road Surgery 2020-12-01 Person 4 5 0

It's very difficult to get through on the telephone and turning up at the surgery to book an appointment is actively discouraged.

Your website is way out of date and is obviously a low priority eg there's a warning about the surgery being closed in August when it's now December!