Harold Road Surgery

Harold Road Surgery 2021-10-26 Person 1 5 0

It is practically impossible to get an appointment without spending over over 90 minutes in a call queue. When you finally get through you never get the doctor but a nurse and then you get a referral to a GP weeks later. The system is so protracted. Then to add insult to injury you have to present the solution to your health problem; not the doctor presenting you, the patient, with health care options.

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Harold Road Surgery 2021-10-02 Person 5 5 0

My husband has been ill twice during the time of covid (but not with covid). Each time he has received brilliant care from everyone involved - the receptionists and medical staff, the doctors (and the hospital). During phone consultations, he was never rushed and he has had all the necessary tests and resulting medication. Today I went for the flu vaccination and was also offered the pnuemonia vaccine, which I gratefully accepted. The event was excellently organised - it was efficient (we were not kept waiting - the queue moved fast) and the doctors, nurses and health workers were not only efficient but friendly and kind. I cannot praise the Harold Road Surgery enough and would like to say how very grateful we are.

I don't think there is anything that could have been done better.

Harold Road Surgery 2021-08-19 Person 0 5 0

Awful awful service! Have tried for 3 days to get an appointment after waiting 12-11-12 in queue despite calling at designated times. Was directed to an online service which frankly does not work and only offers you paid for services. Sorry have I missed something isn't this supposed to be an NHS funded doctors. What is happening to this practice, you used to be able to call and get an appointment within 24 hours, the first available appointment I've been offered is 21 September!!! today is the 19 August! Asked for a call back from the practise manager and I'm still waiting.

EVERYTHING.. I feel so sorry for the receptionist who have to bear the brunt of this its not their fault its the Practise Managers.

Harold Road Surgery 2021-07-05 Person 0 5 0

So now the "Engage Consult" system (which was pretty useless anyway) has been suspended for two weeks without reason or notice. Given that it's virtually impossible to get through on the phone, this means the surgery is effectively unavailable. I know some factories close for a fortnight for summer holidays, but a surgery?

I have a novel idea. Why not start seeing your patients again, or is that too radical?

Harold Road Surgery 2021-06-14 Person 1 5 0

yes we know covid is here but other workers have been out since start of it, online i could have a phone call with doctor in 8 days time???? .about time started f2f now .

f2f appointments ,