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Harold Road Surgery
2020-12-18
Person
2
5
0
Written by a patient
Written by a patient 18th December 2020
I spent three days phoning the surgery before I managed to get onto the phone queue and then eventually speak to somebody.
When I went to the surgery I found the receptionist rude and abrupt. I felt a distinct lack of diversity training from them.
Suggested improvements
Have more staff to answer the phone. Give reception staff customer care and/or diversity training.