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Written by a patient
31st May 2017


I have been registered with the Hampton Wick Surgery since relocating to the area 25+ years ago. I have always received excellent service efficient, professional and caring. It is true that sometimes it is not possible to arrange an appointment at short notice but a telephone consultation is usually arranged which will suffice or escalate to face to face if necessary. Not only have short term issues been dealt with correctly but my longer term conditions have been controlled and managed well for many years. Some people comment on 'cool' reception staff but I suspect this is due to the expectation of immediate service one when one decides to visit the doctor. This is not always possible, and the reception staff are acting as a 'triage' just trying to prioritise urgency for all patients which is understandable and the correct process. Being the front line they also have a stressful role dealing with all patients. Finally Patients should be patient. This practice looks after everybody in the best manner possible.

Recommend
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