Hampton Wick Surgery

Hampton Wick Surgery 2023-01-31 Person 5 5 0

I have been a patient at Hampton Wick Surgery for 20 years and have seen many doctors over the years and just wished to congratulate the surgery on a great team who are caring and thorough.

I don't think it is necessary to change what already works.

Hampton Wick Surgery 2022-08-01 Person 5 5 0

As I cannot complete the survey you sent to my mobile phone, I just want to say I have given you 5 stars for everything. I think Hampton Wick Surgery is excellent. The Doctors and nurses are all exceptionally kind to me and my husband. We feel very lucky to have you. Judith Pemberton

I am just happy with your service.

Hampton Wick Surgery 2022-06-21 Person 3 5 0

Long waiting time on the phone, trying to get an appointment then usually a phone consultation later rather than face to face. Once one gets to see a nurse or doctor face to face I have no complaints and have found the nurses and doctors kind, knowledgeable and efficient.

Improve the booking in system and re introduce appointments by on line booking , at the very least for arranging routine blood tests etc with the nurse.

Hampton Wick Surgery 2021-08-17 Person 2 5 0

Most of the doctors are good and helpful but the receptionists are terrible. The average wait time on the phone is around 20 minutes, I wanted over 24 the other day. When you turn up at the surgery, you can often find the reception staff just sitting there chatting. No doubt this explains why the phone queues have got so long. It's such a shame to tarnish all young people with the same brush, but it seems as if the three very young reception staff are poorly trained and managed. Quite frankly their behaviour, lack of care for the job and incompetence is unacceptable.

Train and monitor your reception staff.

Hampton Wick Surgery 2020-07-16 Person 2 5 0

A doctor at this practice spoke to me in a very rude and abrupt manner during a phone consultation and I was quite taken aback by this. It hasn’t been my general experience of other doctors at this practice, but it shouldn’t happen at all. My constructive suggestion for improvement is that doctors at this practice should place emphasis on communicating with patients in a polite and respectful manner.