Grove House Surgery

Grove House Surgery 2021-05-01 Person 2 5 0

Very frustrating only having telephone consultations. Not always suitable and causing further delay to diagnosis. Also I suffer hearing loss and now cannot communicate well by telephone. On line is no easier . It takes ages to complete the forms. Also as I get older it will become become more difficult to use the computer ie dexterity, poor vision and probably confusion!

More face to face appointments. Make sure the intercom at the door is working correctly and make allowance for patients that maybe hard of hearing. Telephone appointments should be more accurately timed, not just am or pm. I have wasted hours waiting for a call.

Grove House Surgery 2021-04-21 Person 1 5 0

This surgery had become very poor. Can’t get app for 10 days to speak with a dr Can’t go into see a dr Receptionist are cold and rude. No compassion was told to call 111 or got to A & E

Listen !!! Be a little more concerned when people are feeling in well Bit More compassion or change jobs if you can’t No understanding of the stress and worry 10 days is FAR TOO LONG to speak with a dr when your not well !!!!!!!!

Grove House Surgery 2020-10-23 Person 4 5 0

long delay for an appointment

all good

Grove House Surgery 2020-07-08 Person 3 5 0

I have given up trying to contact the doctors I have been asked to do a blood pressure test at home but didnt have one so had to borrow one which I have done and then you suggest to contact reception for the results and it is impossible to do so, so I tried online as the other suggestion and found that completely unusable, someone is trying to help me.

Grove House Surgery 2020-05-16 Person 5 5 0

It has always been a pleasure to deal with everybody at your surgery. My husband switched from another local clinic several months ago, and he can not believe how much better everything is about Grove House....staff, facilities, attitude. We are both very happy to be under your expert care.