Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 603 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
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Written by a patient
21st December 2016


Dr McGilligan - excellent knowledge and humour. Thanks

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
17th December 2016


My GP dr Patel is very helpful, approachable ,and listens. Very good treatment.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th December 2016


Needs to improve to update personal information on patient' s medical records and to communicate via electronically regarding for example " cancellation of a routine appointment"

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th December 2016


Excellent care delivered by first class doctors. The surgery appointments system feels like it has been designed to delay or prevent patients from seeing a doctor. Whenever I have tried to make an appointment to see my doctor I have been told that the doctor is unavailable for a week. The receptionist will then try to persuade me to see a nurse and when pushed will agree to a doctor telephone consultation the next day. The reception staff will arrange an earlier appointment provided it is urgent, the problem with this approach is that like many people I don't like to declare any medical problem urgent unless it is an emergency in which case I suppose I should attend the hospital. I believe surgery reception staff should facilitate a welcoming easy appointment system so that patients are seen and treated quickly.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
7th December 2016


very polite and on the ball helping us patients keep up the good. Always help me when I need it phone and in person.:-)

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk