Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 603 reviews

Reviews

Recommend
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30th March 2023


Dr L. Sherrington was very kind took time to listen to all my symptoms. was very thorough reassured me and arranged all referrals to the next appoitments.

Suggested improvements
None

Experience
Involvement
Cleanliness
Staff
Appointment
 
29th March 2023


My appointment with Nurse Natalie for blood test and blood pressure reading this morning was excellent. However at the end of the session she told me that an appointment I had booked with Dr Grimstead on 20/3 for 4pm on 05/04 was not showing up on the screen. Checked with the Recepionist who confirmed the appointment was not registered. This was an appointment I had made specifically in person with the Receptiont at the surgery on the afternoon of 20/3. The Receptionist went to consult a colleague on 2 occasions and finally reported that the appointment had been ‘cancelled’ approximately 1hour after I left the surgery. This cancellation had not been done by me, neither had I been informed about the cancellation. We were fortunately able to rebook an appointment for 5.15pm on 05/4. This process took in excess of 20 minutes with the Receptionist and I would applied her for her diligence. However a large queue had built up at Reception during this time with no support available for the Receptionist which was somewhat concerning for a number of people. Having had open heart surgery on 07/03, discharged from hospital on 14/3, there were a number of questions I wanted to ask the doctor , particularly in relation to my discharge letter, something that the aftercare notes from the hospital recommended one should do. Having finally been able to make the appointment only to have it cancelled by the surgery without notice was somewhat disturbing.

Suggested improvements
Discussed with me / informed me why you had summarily decided to cancel the appointment

Experience
Involvement
Cleanliness
Staff
Appointment
 
2nd March 2023


No receptionist but was straight forward electronic registration and waiting room

Suggested improvements
Was a bit of confusion with a crowded reception area and no one knew if dr’s would call them.

Experience
Involvement
Cleanliness
Staff
Appointment
 
20th February 2023


I had an appointment with Theresa. She is polite, friendly & always smiling. I have to have regular blood tests & B12 injections. Theresa always does my injections well & they don’t hurt. So I always try & get these booked in with her. A great asset to the nursing team at Greystone Surgery :-)

Suggested improvements
NA

Experience
Involvement
Cleanliness
Staff
Appointment
 
17th February 2023


Excellent surgery - always able to get an appointment in appropriate timeframes and they always explain clearly any next steps

Suggested improvements
Nothing - if only all surgeries could be like this!

Experience
Involvement
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Rating not given.
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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk