Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 603 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
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22nd August 2022


Because the surgery is run proficiently

Suggested improvements
No not at all

Experience
Involvement
Cleanliness
Staff
Appointment
 
18th August 2022


I had bloods and a doppler today, Linda the healthcare assistant was extremely professional and put me at ease. Great experience thank you linda

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
28th July 2022


Staff are generally helpful. Routine appointments are a bit more difficult to get than they used to be but regular screens are organised and I am confident if I need immediate advice/treatment a slot will be found. Online responses are goid and telephone consultations very effective for lots of things

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
27th July 2022


Very happy with treatment provided can’t ask for more than that

Suggested improvements
The voice that calls you for appointment could be improved other than that all good

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
25th July 2022


I brought my elderly and frail mother-in-law who has mobility issues to have a retinopathy test and as I parked in the patient car park, a staff member woman made a special trip to say that the whole car park is for disabled and staff only. There are no signs of this anywhere. I tried to reason with her that there were no blue signs of disability and that it is a general patient’s car park but she insisted I went and parked somewhere else, which I have done. I found her so unpleasant and just doing this on a power trip. I have no problem walking but my mother-in-law can’t walk long distances. And it is a patient car park! Unfortunately I didn’t ask for her name. I should have to report her, as she shouldn’t be dealing with the public. So unpleasant and my mother-in-law are very upset.

Suggested improvements
Signpost clearly at the front of the surgery, on Station Road, that the main entrance to the car park is on amother road, and if it is true that it is only for disabled people and staff, to display it clearly.

Experience
Involvement
Cleanliness
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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk