Greystone House Surgery

Greystone House Surgery 2022-07-21 Person 5 5 0

I would just like to say how patient greystone house and their team have been with me I haven't been the most easiest patient to deal with at times. So thankyou for all your time and the care you have given me.

They have always done their best

Greystone House Surgery 2022-07-19 Person 2 5 0

The implementation and use of the footfall application has destroyed this practices ability to resolve any issue. Their dependence on this app is destroying the community. To order a prescription requires a form to be completed, with 6 lines per item so a 22 item prescription requires 132 boxes to be completed instead of the previous 22 tick boxes To enquire about an appointment to complete the pre triage application you now need to complete a 63 item form. The form asks when you are not available but does not share this information with the clinician completing the triage resulting in bookings being made when they know you are not available If the practice reply they refuse to click the “allow reply” button forcing you to submit a new form to continue the conversation resulting in another 63 field form. They send a text message out stating “Tuesday 19th” is appointment despite your appointment being monday and when questioned get told “we have no control over what footfall sends you” so basically allows a corrupt system to use my information incorrectly as it wishes with no oversight. That concerns me where my healthcare information is concerned. The staff neither care nor are bothered that the system is totally unmanageable because its “the patients problems” not theirs apparently Poor attitude, poor reception and absolutely no governance or oversight despite formal complaints, referral to NHS ombudsman or the CCG. Next step is Parliamentary Oversight Committee.

Reduce reliance on system until proven effective or suitable and secure. Recognise that the app has issues that does not sit well with patients Recognise that elderly or disabled patients may struggle to use the system forcing them to rely on third party assistance for their healthcare needs.

Greystone House Surgery 2022-07-16 Person 1 5 0

I had an appointment for 09:00 and I walked in exactly 09:00, I tried to self check but the system wasn’t working. I then waited for the receptionist for approximately 6min whiles she was on the phone attending to someone, only for her to come and say that they won’t be seeing me because I am late. I then replied I have been here since didn’t you see me standing trying to sign in and waiting for you to get of the phone.she replied oh ok! I felt so unwelcome When I went in to the nurse she was worse it’s like they hated me for just walking into the surgery for my appointment. I ask the nurse a simple question. When will the results be ready? Before I could have finish in a roughy voice she replied I wouldn’t be able to do any more test beside what was ordered. I am like but that is not what I ask, I wasn’t asking for more test to be done. This happened three times when trying to ask a question. Lastly the nurse never even used any alcohol swab to clean the area where she was going to take the blood, she just stab me with the needle, which is so in hygienic.

The surgery need better person, with great interpersonal skills.

Greystone House Surgery 2022-07-06 Person 5 5 0

The nurse practitioner was so reassuring and lovely

Nothing

Greystone House Surgery 2022-06-30 Person 5 5 0

Very easy to get an appointment without waiting weeks to see a doctor. Very punctual and professional. Dr. York was fantastic and took the time to listen to my case and treat me. I have nothing but good comments about my first experience visiting the GP

Nothing