Share review of Greystone House Surgery

Greystone House Surgery 2022-07-19 Person 2 5 0

The implementation and use of the footfall application has destroyed this practices ability to resolve any issue. Their dependence on this app is destroying the community. To order a prescription requires a form to be completed, with 6 lines per item so a 22 item prescription requires 132 boxes to be completed instead of the previous 22 tick boxes To enquire about an appointment to complete the pre triage application you now need to complete a 63 item form. The form asks when you are not available but does not share this information with the clinician completing the triage resulting in bookings being made when they know you are not available If the practice reply they refuse to click the “allow reply” button forcing you to submit a new form to continue the conversation resulting in another 63 field form. They send a text message out stating “Tuesday 19th” is appointment despite your appointment being monday and when questioned get told “we have no control over what footfall sends you” so basically allows a corrupt system to use my information incorrectly as it wishes with no oversight. That concerns me where my healthcare information is concerned. The staff neither care nor are bothered that the system is totally unmanageable because its “the patients problems” not theirs apparently Poor attitude, poor reception and absolutely no governance or oversight despite formal complaints, referral to NHS ombudsman or the CCG. Next step is Parliamentary Oversight Committee.

Reduce reliance on system until proven effective or suitable and secure. Recognise that the app has issues that does not sit well with patients Recognise that elderly or disabled patients may struggle to use the system forcing them to rely on third party assistance for their healthcare needs.