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Grange Hill Surgery 2017-05-09 Person 1 5 0

Came to surgery today. New staff. Stood at reception for ages. Nurse on phone didn't even acknowledge me. Finally receptionist came to desk. Told me to go to the screen and check in. Another patient came in, needed prescription for insulin that he brought to surgery on Sunday. Reception said not ready need 48 hrs to get it signed!!! Poor man was sent away with no insulin as receptionist would not knock Dr's door to get it signed. Patient needed insulin for his breakfast. Dread to think how these two ended up in a caring profession as all they wanted to do was chat among themselves.