Grand Drive Surgery

Written by a patient

I phoned the surgery because I felt a lump in my breast. The next appointment was for two weeks. I asked for an emergency appointment and was told the duty doctor would phone me. Dr Mason phoned and told me I must wait for a routine appointment. How could I be seen at the hospital within two weeks if I had to wait two weeks for the gp appointment?

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Most of the doctors are unkind at this surgery- as well as frequently forgetting to make referrals or write prescriptions. Some, though not all, of the reception staff have also been mocking and impatient. I understand the doctors and receptionists are very busy, but they should know how much suffering they've caused by their lack of compassion. I wouldn't recommend this surgery to anyone.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

All the other GPS are first class as are the receptionists.

Recommend

Rating not given.

Involvement

Cleanliness

Staff

Appointment