Golf Road Surgery

Golf Road Surgery, 22 Golf Road, Deal, Kent, CT14 6PY 3 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th February 2018


The St Richards Road main surgery is usually pretty full and hard to reach by bus. Golf Road is much less busy except during episodes like flu vaccinations , with one GP and maybe the Nurse practitioner or practice nurse on duty. The former can write prescriptions, and the latter will take blood samples. . A practice pharmacist attends Golf Road once a month, so in my case I needed to go to the main surgery to save a wait. My impression is the upper floor is not much used and I have never been up there. In the same building is a bright café with reasonable prices, run by Kent College, and down the road is the Golf Road Pharmacy where you can collect prescriptions. A staff shortage did affect this surgery but the appointment of a new GP couple (the second in this practice!) may improve waiting times.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
24th February 2016


The staff are always keen to help. A lady walked in the surgery (in distress on Tuesday) and the staff behind the counter were moving everything in order to help this lady out. Brilliant customer service and caring too!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
10th October 2015


Having jumped through all the hoops required to get an appointment, the doctor decided I needed an MRI scan and an appointment would be forthcoming. Four weeks later having not heard anything I phoned the surgery to be told nothing had been done due to an error but they would action it. A few weeks later the MRI scan appointment arrived and when I discussed the results with my doctor he said there was an anomaly and would arrange further tests. After several more weeks I waiting I went to the surgery and once again was told nothing had been done about the appointment and no one could give a reason for that. I asked to see the practice manager and was told she would ring me within two working days. Having had cause to revisit the surgery I thought I would ask about this and the practice manager was surprised to hear she was supposed to call me within this period and had me in her diary for a call the following week. Something is seriously wrong with the administration or internal communication of this surgery. The worry caused by the delays and constant chasing up for appointments has caused me greater stress than the worry over whatever is wrong with me.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Short link to review Golf Road Surgery: http://iwgc.net/ejhcw