Gold Street Surgery

Gold Street Surgery 2021-11-15 Person 4 5 0

It is difficult to get through to the surgery to make a same day appointment, but I phone dead on 8 am and have always eventually got through and hung on in the queue, which tells you where you are. And if urgent, you are offered a same day appointment. Alternatively, I book online where possible. As everyone must appreciate these problems are caused by the pandemic. In normal times, our surgery would get a 5star rating. All in all, I think our surgery has been doing a sterling job under extremely difficult circumstances and I cannot fault any of the reception staff, secretaries, nurses and doctors that I have interacted with either by phone or face to face during this difficult time.

Can't think of anything

Gold Street Surgery 2021-10-13 Person 0 5 0

I am attempting to book an appointment with a doctor. Following a brief conversation yesterday, I was asked to call at 8 o'clock in the morning - even though I didn't need an urgent appointment. Today, I began 'phoning at 8 o'clock, and finally got through at 9.15 - when I was told that I was too late to make an appointment! I had dialled 43 times to try to get through - each time receiving a message saying that the line was busy. I then went online to try to make an appointment - but apparently I need a registration code from the surgery............... I am frustrated and exhausted - and I still don't have an appointment. PLEASE improve the appointments system.

Please improve the appointments system - I need to be able to make an appointment easily at any time during the day. I understand that urgent appointments may need to be made early on the day required - but surely I should be able to make a non-urgent appointment at any time of day?

Gold Street Surgery 2020-12-11 Person 2 5 0

My review is entirely based on my experience with the receptionist today on 11/12/2020. I had a simple question as did not wish to waste an appointment. She was extremely rude, couldn't go any further than two words before she made assumptions regarding my question, kept finishing my sentence, suggesting I call 119 which had nothing to do with my query. As a result of her interruptions and unbelievable rudeness, a simple call which should not have taken more than 5 seconds turned into a waste of time. Dr Boyce was passing by and answered my question with 1 sentence. I hardly see doctors, rarely go to the surgery, in general don't have an issue with GPs or the nurses at this surgery but my goodness couple of the receptionists are extremely rude. We live in difficult times, there are a lot of vulnerable people who simply need that human touch; a Dr's surgery should be the last place for such rude and cruel treatment!

Be kind, listen, do your job, show professionalism.

Gold Street Surgery 2020-09-22 Person 0 5 0

Terrible practice. No one has called my mother about a cancer diagnosis. Seemingly very uncoordinated and unhelpful. No care.

Pretty much everything.

Gold Street Surgery 2020-07-13 Person 5 5 0

Blood test taken by Alison Richardson this morning. Fantastic service at the door making things very safe and in an orderly fashion. Clear instructions given to ensure the safety of everyone involved. The blood test was a painless experience and Alison was a wonderful, professional who was funny, kind and efficient. A fantastic experience during trying times. Thank you.